Customer Support

When questions arise or issues occur, Winbetz Casino provides multiple support channels staffed by trained professionals. The team operates around the clock, ensuring assistance remains available regardless of timezone.

Contact Methods

Live Chat Support

The fastest route to resolution runs through live chat. Click the chat icon visible on every page to connect with an agent typically within 2-3 minutes during standard hours.

Live chat handles:

• Account queries and verification questions
• Bonus enquiries and activation issues
• Deposit and withdrawal assistance
• Technical troubleshooting
• Game-related questions

Email Support

For detailed matters requiring documentation or extended explanation, email provides the appropriate channel. Send queries to [email protected] with relevant details for comprehensive responses.

Response Timeline: Most emails receive replies within 12 hours, with complex matters addressed within 24 hours.

Support Availability

Channel	Hours	Response Time
Live Chat	24/7	2-5 minutes
Email	24/7	12-24 hours

Common Support Topics

Account Verification

Standard KYC requirements apply to all withdrawals above €2,000 or upon request. Prepare the following documents:

• Government-issued photo ID (passport or driving licence)
• Proof of address dated within 3 months (utility bill or bank statement)
• Payment method verification (card photo or e-wallet screenshot)

Bonus Enquiries

Support agents clarify bonus terms, check wagering progress, and resolve activation issues. Before contacting support, review the promotions page for general terms applicable to most offers.

Technical Issues

For game loading problems or display issues:

1. Clear browser cache and cookies
2. Try an alternative browser
3. Check internet connection stability
4. Disable browser extensions temporarily

If problems persist after these steps, live chat agents can investigate further.

Responsible Gambling Support

Players experiencing gambling-related difficulties access specialised assistance:

• Self-Exclusion - Temporary or permanent account closure
• Deposit Limits - Daily, weekly, or monthly caps
• Reality Checks - Session time notifications
• Cooling-Off Periods - Short-term account restrictions

External Resources

Winbetz partners with recognised organisations providing confidential support:

• Problem Gambling Helpline: 1-800-522-4700
• Email Counselling: [email protected]
• GamCare: Professional advice and support services
• Gamblers Anonymous: Peer support networks

FAQ Quick Answers

How do I reset my password?

Click “Forgot Password” on the login page, enter your registered email, and follow the reset link sent to your inbox.

Why is my withdrawal pending?

Withdrawals undergo security review before processing. First withdrawals or large amounts may require additional verification. Check email for any document requests.

Can I change my registered email?

Contact support with proof of identity to request email address changes. Security verification applies to all account modifications.

Support staff remain committed to resolving issues efficiently while maintaining the security standards that protect all player accounts.